Recent News:
Press Release
CCF Launches $500,000 Amid Anthology Student Success Post-Bankruptcy Restructuring
Grant supports institutions currently using Blackboard Student Services, IT Help Desk, and One Stop solutions in accelerating migration to AI-powered 24×7 support.
Webinars
Webinar
You Can't Build AI-Ready Alone
This series has walked through the capabilities that make an institution AI-ready: voice, identity, integration, engagement, and retention. Here’s the catch, each one is expensive to build, hard to staff, and impossible to master one campus at a time.
Webinar
University of Arizona & College of Coastal Georgia Present The 2 A.M. Mentor: Why Student Support Can't Wait for Office Hours
A first-gen student stuck on a FAFSA question at midnight doesn’t have a mentor to call. But she does have a phone.
Webinar
SHU Presents: The Mentor You Didn't Have to Ask For
Most mentorship programs still run on opt-in: a form a first-gen student has to find, a waitlist an advisor has to remember to update, a match a coordinator has to make by hand.
Webinar
Ithaca College Presents Before the Conversation Starts: Laying the Foundation for AI-Enabled Institutional Transformation
A student tells student financial services about a change in her situation, then explains it again to an advisor, and again to a counselor.
Webinar
The Smart Escalation: From AI Help Desk to Human Mentor
An AI help desk can reset a password, answer a financial aid question, and calm a frustrated student, but it should know exactly when to escalate to a person.
Webinar
Who Let the Agents In?
AI agents are moving from answering questions to taking actions: resetting access, updating records, resolving holds. That raises a question campuses haven’t had to answer before: who, or what, is allowed to act, and how do you know it’s trustworthy?
Webinar
The Students You're About to Lose
Most students who leave don’t fail out, they drift, and the warning signs sit in campus data weeks before anyone acts. Retention is one of the few enrollment levers an institution fully controls, but operationalizing it means connecting data across systems and reaching the right students in time.
Webinar
The Call That Never Goes to Voicemail
Students now expect answers the way they live: by talking, any hour, on any channel. Voice AI is moving from novelty to the front door for campus services, but most institutions are unsure where it genuinely helps versus where it overpromises.
Webinar
Catch Them Before They Drift
Students interact with their institution across dozens of disconnected portals, apps, and channels, and then they disengage in the gaps. Engagement has always been about meeting students where they are.
Webinar
Confidently Wrong: Why Your AI Needs Your Data
Everyone’s excited about AI agents. But an agent that can see only the SIS doesn’t know about the financial-aid hold or the LMS disengagement, so it answers confidently, and wrong. The intelligence isn’t in the agent; it’s in the connected data behind it.
Webinar
Panel Discussion: Protect Student Support When Vendor Landscapes Shift
Watch the recording of our webinar to learn how AI-powered support solutions can streamline operations, improve response times, and enhance the user experience.
Webinar
From Assignments to Startups: How Agentic AI Empowers Students
Discover the companies driving disruption and unlocking new opportunities with agentic AI.
Blogs:
Blog
Shaping the Future of Higher Education: How Students, AI, and Innovation Collide at VentureU
Discover how students, AI, and innovation are coming together at VentureU to transform the future of higher education.
