Who Let the Agents In?

AI agents are moving from answering questions to taking actions: resetting access, updating records, resolving holds. That raises a question campuses haven’t had to answer before: who, or what, is allowed to act, and how do you know it’s trustworthy? Identity is the answer, and it’s already the single largest source of helpdesk volume and security risk on most campuses. In this 30-minute briefing, CCF convenes a practical, vendor-neutral look at identity and access in the age of agents.

What you’ll take away:

• Why agents create a new class of identity – non-human actors acting for humans
• How to scope what an agent is permitted to do, and keep a human accountable
• Why self-service identity cuts helpdesk volume while improving security
• What FERPA and SOC 2 expectations mean for an agent-enabled campus