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Southeast Technical Institute
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About Southeast Technical Institute:
Location: Sioux Falls, South Dakota
With over 2000-2500 students (full time and online) Southeast Technical Institute was in a dilemma handling so many student queries of existing and potential students at any given hour of the day. A mix of traditional (online) and non-traditional (evening/weekend/online) students, Southeast Technical Institute had 2 technicians dedicated to providing support but could not manage it singlehandedly during rush hours on weekends or even during late hours where students would begin project submissions at night.