Re-Defining Student Virtual OneStop Help Desk Support For Higher Education

Campus Consortium Virtual OneStop Help Desk Contact Center outsourcing solutions support student/parents through the entire financial aid process i.e. from identifying financial aid need till award acceptance.

Service matters – Research indicates that 68% of students who do not re-enroll give customer service as the prime reason.

The scope of work for Financial Aid Service Support

Grant/Scholarship options available and eligibility criteria’s

Federal Student Aid | State Government Aid | Aid from College or Career School | Aid from a Nonprofit or Private Organizations

Application completion assistance

FAFSA | Documentation | Common Application Errors | Aid Eligibility | The Award Process

Financial aid verification process

Expected family contribution

Why Avail This Service

Hours of Operations – 24 Hours Support or After Hours Support including Weekends & Holidays

Reduce average speed to answer to less than 60 seconds

Reduce call abandon rate to less than 3%

Total Team size of 400+ technicians to effectively manage fall/spring rush

Shrink Operational cost by 40%

Hours of Operations

Threat Detection Monitoring & Mitigation

After Hours Support

If you want to make sure that somebody is always there to support your student, faculty member and administrator even during non-business hours and weekends, this is where Campus Consortium after hours support service can come to your salvage as we can turn every hour to a business hour.

Threat Detection Monitoring & Mitigation

24x7x365

We believe support should be available whenever it’s needed hence all of our programs whether it's inbound/ outbound help desk services are supported 24-hours each day, 7-days per week, for 52-weeks each year.

BACK