Re-Defining Student Virtual OneStop Help Desk Support For Higher Education
Campus Consortium Virtual OneStop Help Desk Contact Center outsourcing solutions support student/parents through the entire financial aid process i.e. from identifying financial aid need till award acceptance.
Service matters – Research indicates that 68% of students who do not re-enroll give customer service as the prime reason.
The scope of work for Financial Aid Service Support
Grant/Scholarship options available and eligibility criteria’s
Application completion assistance
Financial aid verification process
Expected family contribution
Why Avail This Service
Hours of Operations – 24 Hours Support or After Hours Support including Weekends & Holidays
Reduce average speed to answer to less than 60 seconds
Reduce call abandon rate to less than 3%
Total Team size of 400+ technicians to effectively manage fall/spring rush
Shrink Operational cost by 40%