OVERVIEW

The Campus Consortium Technology Grant Program offers grants for a variety of solutions, products and services, funded by its members and its technology vendor. These grants are designed to provide institutions the opportunity to implement modern technology services that meet the changing needs of institutions and their constituents while reducing time and costs typically associated with implementing new technology.

Campus Consortium is proud to provide the Student Services Contact Center Grant to educational institutions interested in creating a robust 24×7 support ecosystem at their institution.

If you aspire to provide your students, immediate support for all their admission and enrollment, IT, student accounts, switchboard queries, round-the-clock; we recommend applying for this grant. This grant offers your institution a chance to financially take on implementing a 24×7 student services contact support framework with a clear ROI and no hidden costs that typically prevent most solutions from being successfully implemented and maintained.

Download the Student Services Contact Center Grant Application

DOWNLOAD HERE

CAMPUS CONSORTIUM GRANT PROGRAM OVERVIEW

Campus Consortium offers Grant Programs for a variety of solutions, products, and services. These in-kind grants of software and services are underwritten by Campus Consortium technology vendors and are designed to give Institutions with smaller IT budget a chance to implement new technology services that meet their needs while reducing time and costs associated with implementing new technologies.

Campus Consortium help Institutions reduce costs while implementing the vendors’ technologies on campus. Interviews and technical assessment are required of all selected applicants.

STUDENT SERVICES CONTACT CENTER GRANT OVERVIEW

This in-kind grant of software and services is underwritten by Campus Consortium technology vendor, and is designed to provide an institution with a Student Services Contact Center solution.

The Student Services Contact Center Grant provides selected institutions an in-kind grant of software and services award up to $75,000 over a period of five years. The grant is intended at covering cost towards licensing, hosting, professional services, and support costs associated with the implementation of the Student Services Contact Center solution.

*A limited number of in-kind grants of software and services to be awarded.

BENEFITS OF STUDENT SERVICES CONTACT CENTER SOLUTION

  • Student Services Contact Center Grant enables you to assist your students with all their queries related to student offices like financial aid, admissions, enrollment, student accounts, bursar, switchboard, facilities round-the-clock without any strain during peak seasons.
  • It enables you to address your students’ queries within seconds resulting in higher levels of engagement, higher student satisfaction rates and reduced service wait-times. It will help you deliver on your students’ expectations and ensure faster resolution of their issues through multi-modal support.

WHO CAN APPLY & WHAT IS THE QUALIFICATION CRITERIA?

  • Accredited Higher Education institutions and K-12 schools are eligible to apply.
  • Institutions are eligible to apply for multiple grants. Separate applications are required for each grant pursued.
  • Applicants are required to demonstrate institutional purpose in the form of a “letter of intent” signed by Dean/President or member of campus leadership team. The letter should indicate the challenges the solution aims to solve and why the grant would be helpful to the institution.

*Previous awardees are eligible to apply.

GRANT PROCESS

  1. Grant Application Due Date: November 22, 2019, 5:00 PM CT
  2. Applications reviewed by Grant Consideration Committee: November 22 – November 29, 2019
  3. Applicant Interview Assessment with Grant Application Review Committee Member by: December 13, 2019
  4. Scope and Project review by Grant Consideration Committee: December 13 – December 20, 2019
  5. Applicant Technical Assessment Session with Technology Vendor by: December 30, 2019
  6. Award Announcement to selected Grant Recipients by: January 6, 2020
  7. Award Package Issued to selected Grant Recipients by: January 6, 2020
  8. Award Package walk-through and Grant recipient sign-off by: January 13, 2020
  9. Project Kick-Off by: January 27, 2020

*Dates and deadlines are subjected to change based on the number of applications received.

HOW TO APPLY

  1. Download grant application
  2. Print and complete the grant application
  3. Submit completed grant application to grantapplication@campusconsortium.org
BACK