OneStop Contact Center Support Services Grant
Type of Grant: In-Kind Software and Services
Eligible Award Amount: Up To $100,000 Over 5 Years
CAMPUS CONSORTIUM GRANT PROGRAM OVERVIEW
It is the mission of the Consortium to help institutions use technology to achieve their strategic plans, modernize the student experience and make education more accessible and affordable for the communities served. Campus Consortium grant programs are designed to provide awarded institutions with in-kind solutions and services that are powered by technology partners who have demonstrated a longstanding commitment to serving the needs of campuses and have a track record of successful implementations.
The Campus Consortium has partnered with BlackBeltHelp to provide the technology platform and services for the OneStop Contact Center Services Grant.
ONESTOP CONTACT CENTER SUPPORT SERVICES GRANT OVERVIEW
The OneStop Contact Center Support Services Grant is designed to provide awarded institutions with the requisite licenses and services to a comprehensive OneStop Contact Center Support Services. Following the Campus Consortium’s due diligence process, Grant recipients may receive up to $100,000 in software licenses, support and implementation services for a term of up to five (5) years.
Please note: Only a limited number of institutions will be awarded.
BENEFITS OF THE ONESTOP CONTACT CENTER SUPPORT SERVICES GRANT
The OneStop Contact Center Services Grant enables you to assist your students with the Recruitment information such as recruitment events (e.g., Open House), application process, admissions process; enrollment and registration processes such as placement test information, providing student ID number information, dual enrollment information, enrollment within defined limits, withdrawal/dropping/course substitution process, procedure for changing major, locating class schedule and final grades; General information such as information about campus hours/locations/directions, College calendar/important dates/deadlines, purchasing books, student IDs, graduation application process/deadline, Receiving Aid, Requirements necessary for disbursement, Cost of Attendance, Federal Loans, Current Balances, Fund Disbursement Information, Short Term Loan Information, and Refund Information etc. It addresses your prospective and current studentss queries within seconds resulting in higher levels of engagement, higher conversion of student services and reduced service wait-times. It plays a vital role in proactive communication at an institution, ensures faster resolution of prospective and current students’ queries through multi-modal support.
WHO CAN APPLY & WHAT IS THE QUALIFICATION CRITERIA?
- Accredited Higher Education institutions and K-12 schools are eligible to apply.
- Institutions are eligible to apply for multiple grants. Separate applications are required for each grant pursued.
- Applicants are required to demonstrate institutional purpose in the form of a “letter of intent” signed by Dean/President or member of campus leadership team. The letter should indicate the challenges the solution aims to solve and why the grant would be helpful to the institution.
Please note: If your institution has previously received a grant award for other Campus Consortium grants, your campus is eligible to apply for this grant.
HOW TO APPLY
If you are interested in applying for the grant, then write to us at firstname.lastname@example.org.