Learning Management System (LMS) Student and Faculty Support Help Desk
In-Kind Grant

Eligible Award Amount: Up To $20,000 Over 5 Years
Application Deadline: June 30, 2022

What

It’s not optional, students and faculty must access academic resources anytime from anywhere. Online classes, remote access and work from home are standard methods of providing synchronous and asynchronous instruction. Today’s students manage multiple responsibilities, employment and families and 24/7 access is not just convenient, it’s expected. Who can assist a student to upload an assignment at 2:00am? Who will help a faculty member change a password Sunday night? Flex, hybrid and online are part of a contemporary educational institution.

Why

Online and remote interaction and engagement occurs more frequently as students live, work and learn in a digital culture. Online learning students expect access, answers and solutions outside of standard business hours. To improve communication, meet expectations and ensure success, institutions can implement a Learning Management System (LMS) support service to insure unimpeded teaching and learning. An LMS service relieves overburdened staff so employees can innovate, strategize and work on projects. The recent pandemic and social expectations further emphasize the need for a strong institutional online presence to improve student engagement and success.

How

Campus Consortium and EdTech company BlackBeltHelp™ partnered to offer a Learning Management System Student and Faculty Support In-Kind Grant. The service offers a multi-channel (phone, email and chat) call center platform integrated with your LMS and Information Technology Service Management System (ITSM) and that enables you to track all incoming and outgoing student and faculty interactions. Highly skilled, personable BlackBeltHelp support technicians work after-hours and weekends to support student, faculty and staff technical or learning management system issues. This subsidy is designed to provide access to an affordable, low maintenance, feature rich enterprise application.

WHO CAN APPLY?

  • Accredited Higher Education institutions are eligible to apply.
  • Applicants should indicate the challenges the solution aims to solve and why the grant would be helpful to the institution.
  • Institutions are eligible to apply for multiple grants. Separate applications are required for each grant pursued.


GRANT APPLICATION DATES AND DEADLINES

  • Grant Application Submission – Applications will be accepted until – June 30, 2022
  • Campus Consortium intends to announce Grant Awardees by July 7, 2022
  • (For Shortlisted Applicants) Grant Assessment & Technical Due Diligence Interview – July 14,15,18 2022
  • (For Awardees) Grant Award Package Walkthrough – July 25,26,27 2022
  • (For Awardees) Grant Award Master License and Services Agreement – August 1,2,3 2022
  • (For Awardees) Grant Award Statement of Work/SOW – August 8,9,10 2022
  • Grant Project Kickoff – August, September 2022

(Find out more about Campus Consortium In-Kind Grants or email info@campusconsortium.org)

Learning Management System (LMS)
Student and Faculty Support Help Desk
In-Kind Grant

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