Financial Aid Call Center Services Grant
Campus Consortium offers Grant Programs for a variety of solutions, products and services. Campus Consortium Grants are funded by Campus Consortium and its technology partners. These Grants are designed to give institutions with a smaller Financial Aid budget, a chance to implement modern technology services that meets the needs of institutions and their constituents. Campus Consortium is proud to provide the Financial Aid Call Center Services Grant to educational institutions interested in creating a robust Financial Aid support ecosystem at their institution.
If you wish to provide your students 24×7 or after-hours high-quality Financial Aid support, ensure higher levels of student engagement and want more of your students to receive the aid; we recommend applying for this Grant. This Grant offers your institution a chance to financially take on implementing a financial aid support framework with a clear ROI and no hidden costs that typically prevent most solutions from being successfully implemented and maintained.
BENEFITS OF FINANCIAL AID CALL CENTER SERVICES
This grant will enable you to reduce the workload from your financial aid team and enable prospective students and students to receive financial aid support timely, reduce student wait times, eliminate call-backs & complaints, and accelerate the financial aid process at your institution. With this grant, anything simple starting with information on application process and deadlines to more complex inquiries of your students such as eligibility, documentation and verification will be addressed within seconds.
The Financial Aid Call Center Services Grant provides selected institutions a grant award up to $100,000 over a period of five years which covers Software Licensing, Cloud Hosting, Support and Professional Services costs associated with implementing Financial Aid Call Center solution.
KEY COMPONENTS OF THE GRANT
- A multi-channel (phone, email and chat) call center platform that enables you to track all incoming and outgoing interactions with prospective students and students
- Financial aid resources that can handle financial requests such as information about required documents, calculating expected family contribution, and verification process
NO. OF GRANTS AVAILABLE?
There are limited number of partial and full Grants to be awarded
WHO CAN APPLY & WHAT IS THE QUALIFICATION CRITERIA?
- K-12 Schools and accredited institutions of Higher Education are eligible to apply.
- Previous awardees are eligible. Separate applications are required for each Grant pursued.
- For swift implementation, applicants are required to demonstrate institutional purpose in the form of a “letter of intent” signed by Dean/President or member of campus leadership team. The letter should ideally indicate problems the solution aims to solve, and why the Grant would be a helpful solution for the institution.
- Preference will be given to applications who have a letter of recommendation from a previous Grant awardee.
- Grant application due date: May 20, 2019
- Review of Application by Grant Review Committee by: May 27, 2019
- Grant Applicant Interview and Technical Expert Session by: May 31, 2019
- Grant Award Letter issued to Grant Recipients by: June 3, 2019
- Grant Award Walkthrough by: June 11, 2019
- Execution of Grant Award Agreement by: June 17, 2019
- Project Kick-Off by: July 1, 2019