C19 Cloud-Based Contact Center Grant
Type of Grant: In-Kind Software and Services
Eligible Award Amount: Up To $5,000 Over 5 Years
Application Deadline: April 3, 2020
CAMPUS CONSORTIUM GRANT PROGRAM OVERVIEW
It is the mission of the Consortium to help institutions use technology to achieve their strategic plans, modernize the student experience and make education more accessible and affordable for the communities served. Campus Consortium grant programs are designed to provide awarded institutions with in-kind solutions and services that are powered by technology partners who have demonstrated a longstanding commitment to serving the needs of campuses and have a track record of successful implementations.
CLOUD-BASED CONTACT CENTER GRANT OVERVIEW
Due to the recent C19 pandemic, the Campus Consortium has partnered with BlackbeltHelp to provide a cloud-based contact center that will allow institutions quickly transition to a home-based work environment for their support staff. The Cloud-Based Contact Center Grant is designed to help institutions gain business security, cost reduction, operational agility and improved customer service.
The Cloud-Based Contact Center Grant will provide awarded institutions with $5,000 of in-kind software and services.
Please note: Only a limited number of institutions will be awarded.
BENEFITS OF THE CLOUD-BASED CONTACT CENTER GRANT
The Cloud-Based Contact Center Grant provides an immediate solution to allow your support teams to be available to students, faculty, and staff. The Cloud-Based Contact Center can be set up in 3-5 business days and includes:
- Hosting and Maintenance of the Cloud-based Contact Center
- Ability to manage resources, resource availability and service levels in real-time
- Support Channels
- Audio recording
- Integrated softphone
- Dashboards, Analytics and Reports
WHO CAN APPLY & WHAT IS THE QUALIFICATION CRITERIA?
- Accredited Higher Education institutions and K-12 schools are eligible to apply.
- Institutions are eligible to apply for multiple grants. Separate applications are required for each grant pursued.
- Applicants are required to demonstrate institutional purpose in the form of a “letter of intent” signed by Dean/President or member of campus leadership team. The letter should indicate the challenges the solution aims to solve and why the grant would be helpful to the institution.
Please note: If your institution has previously received a grant award for other Campus Consortium grants, your campus is eligible to apply for this grant.
GRANT APPLICATION DATES AND DEADLINES
- Grant Application Submission – Application will be accepted until April 3, 2020
- (For Shortlisted Applicants) Grant Assessment & Technical Due Diligence Interview
- (For Awardees) Grant Award Package Walkthrough
- (For Awardees) Grant Award Master License and Services Agreement
- (For Awardees) Grant Award Statement of Work/SOW
- Grant Project Kickoff
- Campus Consortium intends to announce Grant Awardees by April 10, 2020
Dates and deadlines are subjected to change based on the number of applications received.