OVERVIEW

Campus Consortium offers Grant Programs for a variety of solutions, products and services. Campus Consortium Grants are funded by Campus Consortium and its technology partners. These Grants are designed to give institutions, with a smaller IT budget, a chance to implement modern technology services that meet the needs of institutions and their constituents. Campus Consortium is proud to provide the Artificial Intelligence For IT Helpdesk Grant to educational institutions interested in implementing an AI chatbot that addresses the challenges in IT support in higher education.This Grant offers your institution a chance to financially take on implementing a smart IT support solution with a clear ROI and no hidden costs that typically prevents most solutions from being successfully implemented and maintained.

Download Artificial Intelligence For It HelpDesk Grant Application

DOWNLOAD HERE

GRANT OVERVIEW

Starting from information on Learning Management System to any issue related to computers, desktops, smart phones, network connectivity, printers or scanners, the exclusive help desk support can address password reset requests and queries within seconds resulting in higher levels of engagement and student satisfaction rates.

The help desk support aims to utilize AI’s superhuman abilities to increase precision while reducing the help desk costs and response time to end users’ queries. The grant will help transform:

  1. 10x faster resolution of students’ inquiries related to IT
  2. Automated replies to frequently asked questions
  3. Ability to handle multiple end users at the same time
  4. Round-the-clock end-user support
  5. Super low cost of implementation and maintenance

KEY COMPONENTS OF CAMPUS CONSORTIUM’S ARTIFICIAL INTELLIGENCE FOR IT HELPDESK GRANT

The grant covers 100% of the discovery, implementation and set up cost (which is a one-time cost). Every support project implementation takes between 100-200 man-hours and is equivalent to $20k – $30k in cost which is waived off under the grant.

QUALIFICATION CRITERIA

  1. Applicant must be an educational institution or public-sector organization.
  2. Applicant demonstrates a commitment to implementing the solution (e.g. letter from president highlighting the problem that the solution solves and why the grant would be helpful in meeting strategic objectives).

HOW TO APPLY

  1. Download and fill the grant application form.
  2. Submit grant applications to grantapplication@campusconsortium.org by 5:00 pm ET on January 31st, 2019

GRANT PROCESS

  1. Applications Open on January 14th, 2019
  2. Apply for the Grant by January 31st, 2019
  3. Review of Application by Grant Review Committee by February 8th, 2019
  4. Grant Award Letter issued to Grant Recipients by February 14th, 2019
  5. Grant Award Walkthrough by February 19th, 2019
  6. Execution of Grant Award Agreement by February 26th, 2019
  7. Project Kick-Off by March 11th, 2019
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