After Hours IT HelpDesk Grant
Campus Consortium offers Grant Programs for a variety of solutions, products, and services. Campus Consortium Grants are funded by Campus Consortium and its technology vendor. These Grants are designed to give institutions with a smaller IT budget, a chance to implement modern technology services that meet the needs of institutions and their constituents. Campus Consortium is proud to provide the After-Hours IT HelpDesk Grant to educational institutions interested in implementing after-hours & weekend HelpDesk for IT and creating a robust 24×7 IT support ecosystem at their institution.
If you are aspiring to provide your students with instant high-quality support and ensuring the immediate resolution of their IT support issues after-hours & over weekends (including holidays); we recommend applying for this Grant. This Grant offers your institution a chance to financially take on implementing a robust after-hours IT support framework with a clear ROI and no hidden costs that typically prevent most solutions from being successfully implemented and maintained.
CAMPUS CONSORTIUM GRANT PROGRAM OVERVIEW
The in-kind grant of software and services is underwritten by Campus Consortium technology vendor, and is designed to provide an institution with a After-Hours IT HelpDesk solution.
The After-Hours IT HelpDesk Grant provides selected institutions an in-kind grant of software and services award up to $50,000 over a period of five years which covers software licensing, cloud hosting, support and professional services costs associated with the implementation of the After-Hours IT HelpDesk solution.
BENEFITS OF AFTER-HOURS IT HELPDESK SOLUTION:
- A multi-channel (phone, email and chat) call center platform integrates with your ITSM and that enables you to track all incoming and outgoing interactions with students
- IT Help Desk technicians that work after-hours and weekends and handle various student, faculty and staff IT requests ranging from email to password to gradebookissues
- Highly skilled IT support staff, scalability during peak seasons (fall/spring rush), customized support, access to latest IT infrastructure, years’ of industry expertise in providing IT support etc.
WHO CAN APPLY & WHAT IS THE QUALIFICATION CRITERIA?
- Accredited Higher Education institutions and K-12 schools are eligible to apply.
- Institutions are eligible to apply for multiple grants. Separate applications are required for each grant pursued.
- Applicants are required to demonstrate institutional purpose in the form of a “letter of intent” signed by Dean/President or member of campus leadership team. The letter should indicate the challenges the solution aims to solve and why the grant would be helpful to the institution.
*Previous awardees are eligible to apply.
HOW TO APPLY
If you are interested in applying for the grant, then write to us at firstname.lastname@example.org.