September 30, 2021

How AI Chatbots and Mobile Apps Improve Student Experience and Create Campus Efficiency

Smartphones, laptops, tablets, mobile devices are here to stay. Many educational institutions support web portals and mobile apps to improve student service, but student demands and expectations mean these online tools have to be smarter and usable. Mobile apps and AI chatbots are evolving and more frequently used together. Students expect intuitive engagement and personalization from mobile apps, similar to what they experience with banking, healthcare, retail and social apps. In this month’s EdTalk join us to talk with two schools who use mobile apps and chatbots to improve student experience, service and support and create efficiency in a time of limited resources.

October 2021

EdTalk on Support/ITSM

Students need assistance with everything from information on the application process, to eligibility and deadlines, and documentation through final admission, Receiving Aid, Requirements necessary for disbursement, Cost of Attendance, Federal Loans, Current Balances, Fund Disbursement Information, Short Term Loan Information, and Refund Information etc. Faculty and staff need support for teaching, learning and administration especially with a significant shift to a mobile work force. This EdTalk will review providing support after hours, weekends, tracking requests, follow up and reporting with AI and ITSM.

November 2021

EdTalk on Enterprise Application Integration Systems

Integration platform as a service (iPaaS) is a set of automated tools for connecting software applications that are deployed in different environments. Typically, an IPaaS platform provides pre-built connectors, business rules, maps and transformations that facilitate the development of integration flows and application programming interface (API) management. iPaaS allows businesses to achieve integration without big investment into skills or licensed middleware software. Cloud integration breaks down data silos, improve connectivity and optimize the business process. This EdTalk features a discussion on how to have your system of record communicate with other systems, people and processes on campus.

December 2021

EdTalk on Mobile App Platforms

A mobile application, also referred to as a mobile app or simply an app, is a computer program or software application designed to run on a mobile device such as a phone, tablet, or watch. Apps were originally intended for productivity assistance such as email, calendar, and contact databases, but the public demand for apps caused rapid expansion into other areas particularly on mobile devices. Students, faculty and staff use mobile devices to communicate and to complete business processes. This EdTalk features a discussion of mobile platforms and how to effectively integrate mobile apps with systems and applications.

May 2021

EdTalk on Support/ITSM

Students need assistance with everything from information on the application process, to eligibility and deadlines, and documentation through final admission, Receiving Aid, Requirements necessary for disbursement, Cost of Attendance, Federal Loans, Current Balances, Fund Disbursement Information, Short Term Loan Information, and Refund Information etc. Faculty and staff need support for teaching, learning and administration especially with a significant shift to a mobile work force. This EdTalk will review providing support after hours, weekends, tracking requests, follow up and reporting with AI and ITSM.

Previous EdTalks

January 2021

Improve Productivity with Limited Resources: Automate Account Provisioning and Security

A panel of experts from two schools, who explored changing legacy systems and processes by implementing affordable automated systems will discuss their pain points, pros and cons, project highlights and answer questions about identity and access management.

February 2021

How Cornell University Provides IT Support Before, During & After the Pandemic

The impacts of the pandemic and higher education sector challenges strain budgets and human resources. Already burdened with doing more for less institutions have to find a way to not just keep the IT service and support status quo but to increase quality service in the face of supporting online learning and a mobile work force.

March 24, 2021

Evaluating a Next Generation Student Information System

Student Information Systems (SIS) are an integral part of higher education institutions as they manage student data, including but not limited to registering students in courses, managing grades, transcripts, and student test data. The current SIS operates on legacy technology with high maintenance costs and low flexibility.
Learn from experts why higher education institutions need the next-generation technology innovation that leverages AI, Predictive Analytics, Micro services, and a robust software architecture in SIS.

April 27, 2021

Why Digital Accessibility is Essential in Higher Education

All students have the right to access education, and educational institutions are responsible for ensuring they’re providing an inclusive and supportive learning environment. Alternative learning options and online learning platforms have come under increased scrutiny as more and more universities digitize their offerings due to quarantine and self-isolation restrictions. Additionally, public websites must be available to any type of visitor, faculty and staff must access portals and applications, the pandemic increased dependency on technology and congress is debating changes to the ADA for online accessibility. Ensuring digital accessibility is not just good for compliance but it improves usability for everyone by providing an intuitive, efficient and productive experience. This EdTalk focused on the state of accessibility, best practices, practical approaches and affordable solutions.

May 25, 2021

EdTalk on Google Workspace for Education: Secure Collaboration in Higher Education

Since the Pandemic, services that were nice to have are now essential and likely there will be permanent changes and requirements in the years ahead. With an increase in distance and hybrid learning, security concerns have heightened. Google Workspace for Education, a suite of easy-to-use tools, offers solutions and services to meet the needs of teaching and learning, and effective collaboration and enhanced security. In addition to a free offering, three paid plans provide a flexible and secure foundation for learning, collaboration, and communication. This EdTalk focused on secure collaboration and best practices for the post pandemic campus.

June 24, 2021

EdTalk on Diversity, Equity, and Inclusion: Is Your Campus Prepared for Online DEI?

The pandemic has created an opportunity for educators to improve the online learning experience. Campus Consortium presents an online discussion about Online Diversity, Equity, and Inclusion (DEI) to help members of the education community understand accessibility and DEI as it relates to cloud applications, instructional technology and student experience. Is your campus prepared for online DEI? Join us for insight and information as you interact with a panel of DEI experts.

July 29, 2021

EdTalk on Overcoming Challenges That Prevent Technology Adoption For K-12 Schools

The use of technology dramatically increased in all sectors over the past ten years. Today every organization must utilize applications, systems and automated processes. Changing trends in education, the impacts of the pandemic and improving student and parent experience are reasons why K-12s must adopt technology solutions to remain competitive and optimally support students. K-12 school districts have to deliver what students, parents and faculty expect from a modern institution. Join an interactive discussion with K-12 school district leadership panel members who will discuss how they are meeting the challenges of online learning and the mobile workforce.

August 26, 2021

EdTalk on Identity and Access Management is Essential for Students, Faculty and Staff

Online work, instruction and social interaction requires access to applications, systems and information. Institutions must provide students, faculty and staff ease of access, security and reliability. Join our panelists who use identity and access management to improve the student experience and provide better customer service. This EdTalk is sponsored by Okta, a trusted platform used to secure, authorize, and manage identity in educational institutions.

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How Cornell University Provides IT Support Before, During & After the Pandemic

Megan
Keyan T Williams

Assistant Director, I.T. Support Operations
Cornell University

Karl
Karl Horvath, Ph.D.

President
Campus Consortium

Special Thanks to Our Sponsors

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